FREQUENTLY ASKED QUESTIONS

You can reach the Goated FX support team via email at support@goatedfx.com or by submitting a ticket through our website. You can also use the contact form on the “Contact Us” page.

Yes, Goated FX offers corporate accounts. Additional documentation such as corporate registration papers and a list of authorized signatories is required.

FAQs can be added to any page on your site or to your Wix mobile app, giving access to members on the go.

Goated FX currently supports accounts in USD. All of you account balances will be shown in USD.

Goated FX offers a range of account types, including Standard, VIP, and GOAT10X accounts, each with different spreads, commissions, and features. You can visit the "Accounts" section on the website to compare each trading account.

You can upload your documents directly through the client portal. Once logged in, go to the “Verify Account” section to upload the necessary documents.

You can check your balance by logging into the Goated FX client portal and navigating to the “Dashboard” or “Live Account” section.

If your personal information changes, log in and update your details in the “My Profile” section and click "edit". Some profile changes may require additional KYC documentation.

To close your account, contact our support team via email or by submitting a ticket, and they will guide you through the process.

The minimum age to open a trading account with Goated FX is 18 years old.

Document verification typically takes 1–3 business days, depending on the volume of requests and the accuracy of the documents submitted.

Client funds are stored in segregated accounts and are insured according to regulatory requirements, ensuring they remain protected at all times. 2FA is also required to complete certain operations such as client withdrawals.

We offer two trading platforms: MetaTrader 5 and TradeLocker. These platforms provide a range of tools to enhance your trading experience and connect you with top-tier strategies.

Goated FX offers a broad selection of trading symbols, including Forex pairs, indices, commodities, stocks, and cryptocurrencies. A detailed list can be found in the “Markets” section.

To place a new order, select the trading symbol, choose your order type (market, limit, stop), set the trade parameters (lot size, stop loss, etc.), and click “Place Order.”

To close a position, navigate to the “Open Positions” tab in your trading platform, select the position, and click “Close.”

You can download our trading platforms from the “Platforms” section of the Goated FX client terminal. Simply select your preferred platform and follow the installation instructions.

To change your platform password, log in, go to “Live Accounts,” and select the account you want to change the password for, click “Change Password.” Follow the prompts to update your password.

Goated FX offers leverage up to 1:500, depending on the trading instrument and account type. Please check the specific leverage limits for your account.

Yes, Goated FX platforms are compatible with Mac. However, if you are using MetaTrader 5 on a Mac, you may need to install a Windows emulator or use a VPS to run the MetaTrader 5 .exe file. For optimal performance, we recommend using a VPS, which you can purchase here.

No, you do not need a VPS to trade using Goated FX trading platforms. However, if you are using a Mac and need to access the MetaTrader 5 (.exe file), a VPS is required. You can download and purchase a VPS here.

We currently accept the following funding methods: Cryptocurrencies: USDT ERC-20, USDT TRC-20, USDC ERC-20, Bitcoin International bank wires Credit cards, debit cards, and Skrill are coming soon.

You can deposit funds in several currencies, including USD and cryptocurrencies. The specific currencies available will depend on your payment method.

To deposit funds, log in to your account and navigate to the "Funding" section and select the “Deposit” section. Select your preferred funding method and follow the instructions provided.

To withdraw funds, log in to your account and navigate to the “Withdraw” section. Select your preferred withdrawal method and follow the instructions provided.

Yes, you can cancel a withdrawal request as long as it hasn't been processed yet. To do so, log in to your dashboard an create a support ticket with your withdrawal cancelation request.

Withdrawals typically take 1–5 business days to process, depending on your payment method and your bank’s processing times.

Yes, you can withdraw funds while maintaining open positions, provided you keep sufficient margin in your account.

Withdrawal fees vary depending on the payment method used. You can view the specific fees in the “Withdraw” section of your client portal.

You can track your card withdrawal status in the “Transaction History” section of your account. Processing times may depend on your bank’s policies.

The minimum deposit amount varies by account type. For a Standard account type, the minimum deposit is $100 USD.

You can view your Introducing Broker (IB) commissions by logging into your IB Panel and navigating to the “Reports” section. Select the “Commissions Stats History” tab for detailed reports on earned commissions.

You can view your Introducing Broker (IB) Panel by logging into your Client portal and clicking the "Switch to IB" button in the top right corner.

To view your affiliates and tier structure, log in to your IB Panel and access the “Reports” section, then select "My Clients". You’ll see information about your referred clients, their activity, and your tier level.